Return Policy


Merchandise in salable condition with all original packaging and tags attached may be returned or exchange within 14 days of shipping date when accompanied by the original sales receipt. After 14 days, all sales are FINAL. No price adjustments.

All sales final on markdowns, pre-orders, phone and special orders, international orders, and limited edition products.

You are responsible for return shipping costs. JnrlStr will not accept responsibility for reimbursement or compensation of lost packages without proof of delivery.

Upon our receiving and inspection of the merchandise, a refund will then be issued to the same credit card account with which the original purchase was made. We will process your return as soon as possible but please allow up to 14 days for your refund to be processed and up to two billing cycles for the return to appear on your credit card statement.

Please note that unauthorized returns will be charged a 30% restocking fee. This includes, but is not limited to, refused packages, and undeliverable packages.

We have the right to deny refunds if the merchandise returned does not meet our return policy requirements.